Podium Equestrian HQ are sorry to hear that you need to return or exchange an item. We love our product and strive to provide a product that you will love too! If for some reason you need to return your item please check our returns and exchange policy below. 

RETURNS & EXCHANGE

Change of Mind/Incorrect Sizing:

• Items can be returned within 14 days of delivery to receive a refund or within 30 days for an exchange.
• Items must be received in original condition - unworn, unwashed, with all the - tags still attached and in original packaging.
• Due to the popularity of our range, we cannot guarantee that we will have the requested size or item in stock to exchange. We cannot set items aside for exchanges.
• Any exchanges requested that we do not have in stock will automatically be issued refund.
• A completed returns form must be returned with the item, any items received without a returns form will not be refunded or exchanged and will not be returned back to you.
• If you cannot access our returns form don’t worry, simply write contact phone number, name and choice of refund or exchange (provide your address) on some paper and put this in the post with the item.
• If you have paid original postage to receive your order and a return is made then this is non-refundable.

Damaged/Faulty Item:

• Please email us at hello@podiumequestrian.com.au and attach photos so that we can assess the damage or fault. We will treat this with the highest of priority.
• Do not return faulty items without contacting us first.